Refund policy
We believe exceptional skincare is backed not only by quality products, but also by exceptional customer care.
At Enspri Skin Care, our goal is simple—we want you to love your skin and feel confident in every purchase you make. If you are not completely satisfied with a purchase made directly through www.enspriskincare.com , you may request a return within 30 days of receiving your order, subject to the guidelines below.
Damaged, Defective, or Incorrect Items
We take great pride in the quality of every product we ship. If your order arrives damaged or defective, or you receive an incorrect item, we are here to help.
Please email info@enspriskincare.com within 48 hours of delivery and include:
- Your order number
- Photographs of the product and its packaging
- A short video demonstrating the issue, when applicable
- Any additional information that may help us understand what happened
Depending on the circumstances, we may request additional information or require that the product be returned for inspection before approving a replacement or refund.
After reviewing the claim, Enspri Skin Care will determine the most appropriate resolution, which may include:
- A replacement product
- A full refund
- Another appropriate resolution
Customers will not be charged return shipping or processing fees for verified manufacturer defects, shipping damage, or incorrect items sent by Enspri Skin Care.
30-Day Returns
To request a return for a reason other than verified damage, a product defect, or a shipping error:
- The return request must be submitted within 30 days of delivery.
- All returns require prior authorization from Enspri Skin Care.
- Approved returns will receive a prepaid return shipping label.
- A flat $14.00 return shipping and processing fee will be deducted from the refund.
Please do not send a product back without first receiving return authorization and instructions from Enspri Skin Care.
Return Inspection and Refunds
Returned merchandise must be received and inspected before a refund is approved and processed.
Approved refunds will be issued to the original payment method used for the purchase. Original shipping charges, when applicable, are not refundable unless the return results from a verified manufacturer defect, shipping error, or incorrect item sent by Enspri Skin Care.
After a refund has been processed, please allow 5–7 business days for your bank or financial institution to post the credit to your account. Processing times may vary by financial institution.
Helping Us Resolve Product Concerns
Our goal is to resolve product concerns as quickly and fairly as possible.
To help us evaluate a quality concern and continue improving our products, Enspri Skin Care may request photographs, video, additional information, or return of the product before approving a refund, replacement, or warranty claim.
Additional verification or return of the product may be required for repeated claims involving damaged, defective, missing, or incorrect merchandise.
Our Commitment to Fairness
Our 30-Day Satisfaction Guarantee is designed to give customers confidence when purchasing Enspri products.
To protect our customers and maintain the integrity of this guarantee, Enspri Skin Care reserves the right to deny a refund, replacement, warranty claim, or promotional benefit when there is evidence of misuse or abuse of our return, refund, replacement, warranty, or promotional policies.
Enspri Skin Care also reserves the right to decline future orders after reviewing documented transaction history that indicates elevated business risk. Each request and transaction is reviewed individually and handled consistently with our policies and applicable law.
Purchases Through Authorized Retailers
To support product authenticity and proper customer care, this Return Policy applies only to purchases made directly through www.enspriskincare.com .
- Products purchased from an authorized spa or distributor must be returned to the original seller and are subject to that seller’s return policy.
- Products purchased through Amazon must be returned through Amazon’s return process.
- Enspri Skin Care cannot guarantee the authenticity, condition, or storage history of products purchased from unauthorized third-party sellers and cannot process returns for those purchases.
Questions?
Our Customer Care Team is happy to help with questions about a return or product concern.
Email: info@enspriskincare.com
We appreciate the opportunity to care for your skin and thank you for choosing Enspri Skin Care.